Complaints Procedure

TRUCKLINGO is an illustrated professional language guide in 17 languages intended not only for workers in road freight transport (dispatchers, truck drivers, warehouse workers), but also for all employees of trading and manufacturing companies using road freight transport services.

A practical book for international truck transport helps manage common and critical situations during loading and unloading of goods as well as while driving. It contains clearly arranged thematic chapters, vocabulary, word combinations, phrases, illustrations and pictograms prepared for immediate use in practice.

Complaints Procedure

This Complaints Procedure governs the conditions and process for exercising rights arising from liability for defects (hereinafter referred to as a “Complaint”) regarding goods purchased through the online store [www.trucklingo.com] operated by [Connecta CM s. r. o., Legionárska 649/35, 911 01 Trenčín].

1. Liability for Defects and Warranty Period

The Seller is liable for defects that the goods have at the time they are received by the Buyer.
The statutory warranty period of 24 months applies to the sold goods (publication).
The warranty does not cover mechanical damage caused by the Buyer (e.g. tearing, spilling liquids), normal wear and tear, or improper storage of the goods.

2. Method and Place of Submitting a Complaint

The Buyer may submit a complaint by sending an e-mail to: [trucklingo@connecta.sk].
The Buyer may use the Complaint Form available for download on our website.
The complained goods must be sent to:
Connecta CM s. r. o.
Legionárska 649/35
911 01 Trenčín
(we recommend registered mail; cash-on-delivery shipments are not accepted).
In the complaint description, the Buyer shall specify the defect (e.g. defective print, missing pages) and attach proof of purchase (invoice).

3. Time Limits and Complaint Resolution

The Seller shall decide on the complaint immediately, or within 3 working days in more complex cases.
The entire complaint procedure, including remedying the defect, shall not exceed 30 days from the date the complaint is submitted.
Valid complaints may be resolved by:
- Replacement of the defective goods with a new defect-free item.
- Providing a reasonable discount from the purchase price.
- Refund of the purchase price if replacement is not possible.

4. Refunds

In the event of an approved refund (or price reduction), the Seller shall return the funds no later than 14 days from the date the complaint is resolved.
The refund shall be made using the same payment method used by the Buyer (in the case of card payments through the ČSOB payment gateway, the refund will be made to the same card), unless otherwise agreed.

5. Order Cancellation and Withdrawal from the Contract (Without Stating a Reason)

Cancellation before dispatch: The Buyer has the right to cancel the order at any time before it is shipped by sending an e-mail. If the order has already been paid for, the funds will be returned within 14 days.
Withdrawal within 14 days (Consumer): A Buyer acting as a consumer has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods.
Legal notice and exception: Under applicable Slovak legislation, the Buyer may not withdraw from the contract without giving a reason in the case of newspapers, books and publications if the protective packaging (foil) has been opened after delivery.
If the goods are returned in their original unopened packaging, the Seller shall refund the full amount, including the cost of the cheapest standard delivery, within 14 days from receipt of the withdrawal notice. Return shipping costs shall be borne by the Buyer.
Business purchase (B2B): If the goods are purchased by a legal entity or entrepreneur (company with Company ID), the relationship is governed by the Commercial Code and the right to return goods within 14 days without giving a reason does not apply.

Complaint form available for download in PDF.