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These General Terms and Conditions ("Terms") govern the rights and obligations between you, as the buyer, and us, as the seller, within contractual relationships concluded through the E-shop on the Trucklingo.com website.

All information regarding the processing of your personal data is contained in the privacy policy, which you can find at www.paprsivet.online/gdpr.

As you surely know, we primarily communicate remotely. Therefore, our Contract also uses means of distance communication, which allow us to reach an agreement without our and your simultaneous physical presence.

If any part of these Terms contradicts what we have mutually agreed upon during your purchase process on our E-shop, that specific agreement shall take precedence over these Terms.

1. SOME DEFINITIONS

1.1 Price is the financial amount you will pay for the Goods;

1.2 Shipping Price is the financial amount you will pay for the delivery of the Goods, including the cost of packaging;

1.3 Total Price is the sum of the Price and the Shipping Price;

1.4 VAT is value added tax according to applicable legal regulations;

1.5. E-shop is the online store operated by us at the address Trucklingo.com, where the purchase of Goods will take place;

1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. We are the company Trucklingo.com, legally referred to as the seller;

1.8. Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with us;

1.9. Goods is everything you can purchase on the E-shop;

1.10 . User Account is an account created based on the data you provide, which allows for the storage of entered data and the history of ordered Goods and concluded contracts;

1.11. You are the person purchasing on our E-shop, legally referred to as the buyer;

1.12 . Contract is the purchase agreement concluded based on a properly completed Order sent through the E-shop, and is concluded at the moment you receive the Order confirmation from us.

2. GENERAL PROVISIONS AND INSTRUCTION

2.1 Purchase of Goods is only possible through the web interface of the E-shop.

2.2 When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. We will therefore consider the information you provided when ordering the Goods as correct and truthful.

3. CONCLUSION OF CONTRACT

3.1 The Contract with us can only be concluded in the Slovak language.

3.2 The Contract is concluded remotely through the E-shop, with you bearing the costs of using distance communication means. However, these costs do not differ in any way from the basic rate you pay for using these means (i.e., mainly for internet access), so you should not expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree to the use of distance communication means.

3.3 In order for us to conclude the Contract, you need to create an Order proposal on the E-shop. This proposal must contain the following information:

a) Information about the purchased Goods (on the E-shop, you mark the Goods you are interested in purchasing by clicking the "Add to cart" button);

b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price, and the requested method of delivery of the Goods; this information will be entered during the creation of the Order proposal within the user interface of the E-shop, with information about the Price, Shipping Price, VAT, and Total Price being filled in automatically based on the Goods you selected and the method of delivery;

c) Your identification data necessary for us to deliver the Goods, particularly your name, surname, delivery address, telephone number, and email address;

d) In the case of a Contract based on which we will deliver Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.

3.4 During the creation of the Order proposal, you can change and check the data until it is created. After checking, by pressing the "Order with payment obligation" button, you create the Order. However, before pressing the button, you must confirm your awareness and agreement with these Terms; otherwise, the Order cannot be created. A checkbox is used for confirmation and consent. After pressing the "Order with payment obligation" button, all completed information will be sent directly to us.

3.5 We will confirm your Order as soon as possible after it is received by us, via a message sent to the email address you provided in the Order. The confirmation will include a summary of the Order and these Terms. Confirmation of the Order by us concludes the Contract between us and you. The Terms in effect on the date of ordering form an integral part of the Contract.

3.6 There may also be cases where we cannot confirm your Order. This is mainly in situations where the Goods are not available or when you order a larger quantity of Goods than is permitted by us. However, we will always provide you with information about the maximum quantity of Goods in advance within the E-shop, so it should not be surprising to you. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.

3.7 If a clearly incorrect Price is stated within the E-shop or in the Order proposal, mainly due to a technical error, we are not obliged to deliver the Goods to you at that Price, even if you have received an Order confirmation and the Contract has been concluded. In such a situation, we will contact you without delay and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded in such a case at the moment you confirm our offer. If you do not confirm our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. A clear error in the Price is considered, for example, a situation where the Price does not correspond to the usual price from other sellers or a digit is missing or extra.

3.8 If the Contract is concluded, you incur an obligation to pay the Total Price.

3.9 If you have a User Account, you can place an Order through it. Even in such a case, you have the obligation to check the correctness, truthfulness, and completeness of the pre-filled data. The method of creating the Order is identical to the case of a buyer without a User Account; however, the advantage is that you do not need to repeatedly fill in your identification data.

3.10 In some cases, we allow the use of a discount for the purchase of Goods. To receive the discount, you need to fill in the details of this discount in a predetermined field within the Order proposal. If you do so, the Goods will be provided to you with a discount.

4. USER ACCOUNT

4.1 Based on your registration within the E-shop, you can access your User Account.

4.2 When registering a User Account, it is your obligation to provide all entered data correctly and truthfully and to update it in case of changes.

4.3 Access to the User Account is secured by a username and password. Regarding these access credentials, it is your obligation to maintain confidentiality and not provide them to anyone. If they are misused, we bear no responsibility for it.

4.4 The User Account is personal, and you are therefore not authorized to allow its use by third parties.

4.5 We may cancel your User Account, especially if you have not used it for more than 5 years, or if you breach your obligations under the Contract.

4.6 The User Account may not be available continuously, mainly due to necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

5.1 The Price is always stated within the E-shop, in the Order proposal, and in the Contract. In case of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. The Order proposal also states the Shipping Price, or the conditions under which shipping is free.

5.2 The Total Price is stated including VAT and including all fees set by specific legal regulations.

5.3 We will require payment of the Total Price from you after the conclusion of the Contract and before the handover of the Goods. You can make the payment of the Total Price in the following ways:

a) Bank transfer. We will send you the information for making the payment within the Order confirmation. In the case of payment by bank transfer, the Total Price is due within five days.

b) Online card. In this case, payment is made through the GP WebPay payment gateway, and the payment is governed by the terms of this payment gateway, which are available at: : https://www.gpwebpay.cz In the case of online card payment, the Total Price is due within five days.

c) In such a case, payment will be made upon delivery of the Goods against the handover of the Goods. In the case of cash on delivery payment, the Total Price is due upon receipt of the Goods.

d) Cash on personal collection. Goods can be paid for in cash if collected at our premises. In the case of cash payment on personal collection, the Total Price is due upon receipt of the Goods.

5.4 The Invoice will be issued in electronic form after the Total Price is paid and will be sent to the email address you provided in the Order. The Invoice will also be physically attached to the Goods and available in the User Account, if you have one set up.

5.5 Ownership of the Goods passes to you only after you have paid the Total Price and taken possession of the Goods. In the case of payment by bank transfer, the Total Price is paid upon crediting to our account; in other cases, it is paid at the moment of making the payment.

DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL LOSS AND ACCIDENTAL DETERIORATION OF THE PURCHASED ITEM

6.1 The Goods will be delivered to you according to your choice, and you can choose from the following options:

a) Personal collection at our premises Robotnícka 4465, Považská Bystrica;

b) Delivery through transport companies Slovenská pošta, DPD, DHL, PPL SK,

6.2 Goods can only be delivered within the Slovak Republic.

6.3 We are obliged to deliver the Goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Contract, circumstances may arise that affect the delivery date of the Goods you ordered. We will inform you by email without delay about the change in the delivery date and the new expected delivery date of the ordered Goods, without affecting your right to withdraw from the Contract. Our notification of the new delivery date of the Goods also includes our request addressed to you to express whether you insist on the delivery of the ordered Goods on the new date. In the case of personal collection at the premises, we will always inform you about the possibility of picking up the Goods via email.

6.4 When receiving the Goods from the carrier, it is your obligation to check the integrity of the Goods' packaging and, in case of any damage, to report this fact without delay to the carrier and to us. If the packaging has been damaged, indicating unauthorized manipulation and entry into the shipment, you are not obliged to accept the Goods from the carrier.

6.5 You are obliged to take possession of the Goods at the agreed place and time. If you do not take possession of the delivered Goods according to the previous sentence, we will notify you by email where you can collect the Goods, including the deadline for collection, or we will re-deliver the Goods to you based on your written request sent no later than 14 days from when you were supposed to take possession of the Goods, and you undertake to reimburse us for all costs associated with the re-delivery of the Goods. If you breach your obligation to take possession of the Goods, except for cases according to Art. 6.4 of these Terms, this does not result in a breach of our obligation to deliver the Goods to you. Furthermore, your failure to take possession of the Goods does not constitute a withdrawal from the Contract between us and you. If you do not take possession of the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the claim for compensation for damages incurred in the amount of actual costs for the attempt to deliver the Goods, or any further claim for damages, if incurred.

6.6 If, for reasons arising on your side, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, it is your obligation to reimburse us for the costs associated with this repeated delivery. We will send the payment details for these costs to the email address you provided in the Contract, and they are due within 14 days of receiving the email.

6.7 The risk of damage to the Goods passes to you at the moment you take possession of them. If you do not take possession of the Goods, except for cases according to Art. 4 of these Terms, the risk of accidental loss and accidental deterioration of the Goods passes to you at the moment you had the opportunity to take possession of them, but for reasons on your side, possession did not occur. The transfer of the risk of accidental loss and accidental deterioration of the Goods means that from that moment, you bear all consequences associated with the loss, destruction, damage, or any devaluation of the Goods.

RIGHTS FROM LIABILITY FOR DEFECTS

7.1 Introductory provision on liability for defects

7.1.1 We undertake to deliver the Goods to you in the required quality, quantity, and without defects.

7.1.2 We are liable for defects that the Goods have at the time of their receipt. For used Goods, we are not liable for defects arising from their use or wear and tear. For Goods sold at a lower price, we are not liable for defects for which the lower price was agreed.

7.1.3 The general warranty period is 24 months. The warranty period begins to run from the moment you take possession of the Goods.

7.1.4 If the Goods are replaced, the warranty period will start again from the receipt of the new Goods by you.

7.1.5 Your rights from liability for defects of Goods for which a warranty period applies shall expire if you do not exercise them within the warranty period. However, rights from liability for defects in Goods that perish quickly must be exercised no later than the day following the purchase, otherwise your rights expire.

7.2 We warrant that at the time of the transfer of the risk of accidental loss and accidental deterioration of the Goods according to Art. 7 of the Terms, the Goods are free from defects, in particular that:

a) they have the properties we agreed upon with you, and if not expressly agreed, then those we stated in the description of the Goods, or those that can be expected given the nature of the Goods;

b) they are suitable for the purposes we stated or for purposes that are usual for this type of Goods;

c) they correspond to the quality or workmanship of the agreed sample, if the quality or workmanship was determined according to a sample;

d) they are in the corresponding quantity and weight;

e) they meet the requirements placed on them by specific legal regulations;

f) they are not encumbered by the rights of third parties.

7.3 Conditions for exercising the right from liability for defects (complaints)

7.3.1 If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we ask you not to accept such Goods from the transport company and to notify us of this fact without delay at the telephone number Trucklingo.com or by email at Trucklingo.com. In case of discovering obvious defects (e.g., mechanical damage), you are obliged to file a complaint without undue delay in the manner according to point 7.4.1. below. We will not consider a later filed complaint due to obvious defects in the Goods, including a defect consisting of the incompleteness of the Goods.

7.3.2 You are obliged to exercise the right from liability for other defects (hidden defects) in the manner according to point 7.4.1. below without undue delay after you discovered the defect in the Goods, but no later than the expiry of the warranty period.

7.3.3 The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. You cannot exercise the right from liability for defects mainly for defects caused by wear and tear, mechanical damage, using the Goods in unsuitable conditions, etc.

7.3.4 You are not entitled to exercise the right from liability for a defect if you were aware of the defect before taking possession of the Goods, or we drew your attention to it, or you were given a reasonable discount on the Price of the Goods for that reason.

7.4 Exercise of the right from liability for defects (complaints)

7.4.1 If the Goods have a defect, i.e., mainly if any of the conditions according to Art. 2 are not met, you can notify us of such a defect and exercise the rights from liability for defects (i.e., complain about the Goods) by sending an email or letter to our addresses listed with our identification data, or in person at our premises. For the complaint, you can also use the model form provided by us, which forms Appendix No. 1 of the Terms.

7.4.2 In your notification exercising the complaint, state primarily a description of the defect of the Goods and your identification data, including the email to which you wish to receive information about the method of handling the complaint, and also state which of the claims from liability for defects, specified in point 7.5.4. to 7.5.8., you are exercising.

7.4.3 When filing a complaint, also present us with the proof of purchase of the Goods (invoice) to demonstrate its purchase from us; otherwise, we are not obliged to accept your complaint.

7.4.4 We consider the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3 ) as the day of commencement of the complaint procedure. If your submission exercising the complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request in writing, mainly by email, that you supplement the filed complaint. In this case, the complaint procedure begins on the day of receipt of your supplemented submission.

7.4.5 If you do not supplement the filed complaint according to point 7.4.4 . of this article without undue delay, no later than 10 days from the date of receipt of our request according to point 7.4.4 of this article, we will consider your submission unfounded.

7.5 Handling of complaint

7.5.1 Based on your decision on which of the rights according to § 622 and § 623 of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in point 7.5.4. to 7.5.8.) you are exercising, we will determine the method of handling the complaint immediately, in complex cases no later than within 3 working days from the date of filing your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than within 30 days from the date of filing your complaint.

7.5.2 After determining the method of handling the complaint, we will handle the complaint immediately; in justified cases, we may handle the complaint later; however, the handling of the complaint must not take longer than 30 days from the date of filing the complaint. After the expiry of the deadline for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new Goods, if possible.

7.5.3 We are obliged to issue you a written document about the handling of the complaint, no later than within 30 days from the date of filing the complaint, and we will inform you about its handling via email. If the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new Goods, or refund the paid Price of the Goods, unless we agree otherwise.

7.5.4 If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.

7.5.5 Instead of removing the defect, you may request an exchange of the Goods, or if the defect concerns only a part of the Goods, an exchange of that part, in cases where this does not cause us disproportionate costs considering the Price of the Goods or the severity of the defect.

7.5.6 Instead of removing the defect of the Goods, we may always exchange the defective Goods for defect-free Goods, if this does not cause you serious difficulties.

7.5.7 If it is a defect of the Goods that cannot be removed and that prevents you from properly using the Goods as defect-free Goods, you have the right to an exchange of the Goods or you have the right to withdraw from the Contract. The same rights belong to you if the defects are removable, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a larger number of defects.

7.5.8 If it is another irreparable defect, you have the right to a reasonable discount on the Price of the Goods.

7.5.9 We will handle the complaint by handing over the repaired Goods, exchanging the Goods, refunding the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take possession of the performance (Goods), or a justified rejection of the complaint.

7.6 The exercise of rights from liability for defects and the complaint of Goods is governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendments and Supplements to Act of the Slovak National Council No. 372/1990 Coll. on Misdemeanors, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Away from the Seller's Business Premises and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling").

7.7 If you file a complaint about the Goods:

a) during the first 12 months from the purchase of the Goods, we may reject your complaint only based on an expert assessment; regardless of the result of the expert assessment, we will not require you to pay the costs of the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than within 14 days from the date of handling the complaint;

b) after 12 months from the purchase and we have rejected such a complaint, in the document on the handling of the complaint, we will state to whom you can send the Goods for expert assessment. If you send the Goods for expert assessment to the designated person, the costs of the expert assessment, as well as all other related reasonably incurred costs, are borne by us regardless of the result of the expert assessment. If you prove our liability for the defect of the Goods through expert assessment, you may file the complaint again; during the expert assessment, the warranty period does not run. We are obliged to reimburse you within 14 days from the date of re-filing the complaint for all costs incurred for the expert assessment, as well as all related reasonably incurred costs. A re-filed complaint cannot be rejected.

7.8 If you are an entrepreneur, it is your obligation to notify and object to the defect without undue delay after you could have discovered it, but no later than within 3 days from the receipt of the Goods.

7.9 If you are a consumer, you have the right to exercise rights from liability for defects that occur in consumer Goods within 24 months from the receipt of the Goods.

7.10 We have hereby duly instructed you about your rights arising from § 622 and § 623 of Act No. 40/1964 Coll., the Civil Code. By concluding the Contract, you confirm that you had the opportunity to read the conditions for complaining about the Goods.

8. WITHDRAWAL FROM THE CONTRACT

8.1 Withdrawal from the Contract, i.e., termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways stated in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

8.2 If you are a consumer, i.e., a person purchasing Goods outside the scope of their business activity, you have the right, in accordance with the provisions of § 7 of the Consumer Protection Act in Distance Selling, to withdraw from the Contract without stating a reason within 14 days from the date of delivery of the Goods. If we have concluded a Contract whose subject is several types of Goods or the delivery of several parts of Goods, this period begins to run only on the day of delivery of the last part of the Goods, and if we have concluded a Contract based on which we will deliver Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You may withdraw from the Contract by any demonstrable means (especially by sending an email or letter to our addresses listed with our identification data). For withdrawal, you can also use the model form provided by us, which forms Appendix No. 2

8.3 However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

a) the sale of Goods whose Price depends on fluctuations in the financial market which we cannot influence and which may occur during the withdrawal period;

b) the sale of alcoholic beverages, the Price of which was agreed at the time of conclusion of the Contract, the delivery of which can be made no earlier than after 30 days and whose Price depends on market fluctuations which we cannot influence;

c) the sale of Goods made according to your specific requirements, made to measure for you, or Goods intended specifically for one consumer;

d) the sale of Goods that are subject to rapid deterioration or spoilage, and Goods that have been inseparably mixed with others after delivery;

e) the sale of Goods sealed in protective packaging which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery;

f) the sale of sound recordings, image recordings, audiovisual recordings, or computer software sold in protective packaging, if the original packaging has been broken;

g) the sale of periodicals, except for sale based on a subscription agreement, and the sale of books not delivered in protective packaging;

h) the provision of electronic content, if it was not supplied on a tangible medium and was supplied with your prior express consent before the expiry of the withdrawal period, and we informed you that you do not have the right to withdraw from the Contract.

8.4 The withdrawal period according to Art. 2 of the Terms is considered to be met if you send us a notification that you are withdrawing from the Contract within that period.

8.5 In the case of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to us or prove that you have sent them back to us. Please return the Goods to us clean, preferably including the original packaging.

8.6 In the case of withdrawal from the Contract according to Art. 2 of the Terms, you are obliged to send the Goods to us, hand over the Goods to us, or to a person authorized by us to take possession of the Goods within 14 days from the withdrawal, and you bear the costs of returning the Goods to us. This does not apply if we agree that we will collect the Goods in person or through a person authorized by us. The deadline is met if the Goods are handed over for transport no later than the last day of the period. Conversely, you are entitled to have us refund the Shipping Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.

8.7 You are liable for damage in cases where the Goods are damaged as a result of your handling of them other than is necessary to handle them with regard to their nature and properties. In such a case, we will charge you for the damage caused after the Goods are returned to us, and the due date of the invoiced amount is 14 days.

8.8 We are entitled to withdraw from the Contract due to stock being sold out, unavailability of the Goods, or if the manufacturer, importer, or supplier of the Goods agreed in the Contract has ceased production or made significant changes that prevented the fulfillment of our obligations under the Contract, or due to force majeure, or if, despite all our efforts that can be reasonably required of us, we are unable to deliver the Goods to you within the period specified by these Terms. In these cases, we are obliged to inform you of this fact without undue delay and refund the already paid Total Price for the Goods within 14 days from the date of notification of withdrawal from the Contract. We will refund the paid Total Price for the Goods in the same way you paid the Total Price, without prejudice to the right to agree with you on another method of refunding the payment, provided that no additional fees are charged to you in connection with this.

8.9 We are also entitled to withdraw from the Contract if you have not taken possession of the Goods within 5 working days from the date your obligation to take possession of the Goods arose.

9. SUBMITTING SUGGESTIONS AND COMPLAINTS

9.1 As a consumer, you are entitled to submit suggestions and complaints in writing, via email to: Trucklingo.com

9.2 We will inform you about the assessment of the suggestion or complaint by email sent to your email.

9.3 The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina Region, with registered office: Predmestská 1359/71, 010 01 Žilina, tel. no. 041/7245868.

9.4 If you are not satisfied with the handling of your suggestion or complaint, you can also submit a suggestion for an inspection electronically through the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi .

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact us with a request for redress, via email sent to: Trucklingo.com, if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights. If we respond to your request negatively or do not respond to it within 30 days of its sending, you have the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as "Entity") according to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").

10.2 Entities are authorities and authorized legal entities according to § 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 .

10.3 You may submit the proposal in the manner determined according to § 12 of the Alternative Dispute Resolution Act.

10.4 Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 , https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK .

11. FINAL PROVISIONS

11.1 All written correspondence with you will be delivered by electronic mail. Our email address is listed with our identification data. We will deliver correspondence to the email address you provided in the Contract, in the User Account, or through which you contacted us.

11.2 The Contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Terms, but this change will not affect already concluded Contracts, only Contracts that will be concluded after the effectiveness of this change. However, we will inform you about the change only if you have a User Account created (so that you have this information in case you order new Goods; however, the change does not establish a right of termination, as we do not have a Contract that could be terminated), or if we are to deliver Goods to you regularly and repeatedly based on the Contract. We will send you information about the change to your email address at least 14 days before the effectiveness of this change. If we do not receive a termination of the concluded Contract for regular and repeated